Change Management

It is a well-known fact that the real benefits from the use of ICTs come not from simple automatization of the existing processes but from changing these processes and reinventing service delivery in the information society.

The eGovernance Academy in Estonia has compiled the change management lessons learned from Estonia and elsewhere and, as a result, developed the change management framework. The framework helps to conceptualize emerging understandings and serves as a guiding tool for changing management tasks. The revaluation of IT architecture has produced a variety of conceptual tools commonly known as service oriented architecture frameworks. These frameworks are heavily formalized and, while certainly useful, directed toward enterprise architecture development.

Our approach has greater flexibility and allows IT staff to concentrate on concrete deliverables while the change management team guides the revision of service delivery, manages expectations and helps seamlessly implement changes. Change management framework does not attempt to build a new system from ground up but rather utilizes the strengths of the existing solutions, identifies the most impactful changes in relation to overall goals and ensures the buy-in of the stakeholders to deliver the desired results.

Change management starts with the assessment of a situation, usually when traditional improvements do not provide expected results. It combines legal, organisational and IT knowledge in order to map the current situation. Then, in close cooperation with leaders of the stakeholders, it helps formulate a vision and translate that vision into the process, supporting the project team in both design and implementation stages.

For more information, please contact Linnar Viik, the Programme Director of Central e-Government and the Co-Founder of e-Governance Academy.

For more information about trainings, please contact Ms Annela Kiirats, the Programme Director of e-Governance Trainings.

Head of Domain