Increasing Civic Engagement in the Digital Agenda – ICEDA

Albania | Kosovo | Montenegro | North Macedonia | Serbia
Albania | Kosovo | Montenegro | North Macedonia | Serbia
02/2020 - 01/2023
71 375 €
Project manager

An overall objective of the ICEDA project is to increase the engagement of the civil society organisations in the shaping and implementation of the Digital Agenda in the Western Balkans, or more specifically in North Macedonia, Albania, Serbia, Montenegro and Kosovo.

The project aims:

  • to increase the capacity of civil society organisations and media for tackling challenges related to the Digital Agenda, empowering them to become active participants in the process,
  • to enhance the role of civil society organisations in aiding state institutions to better exploit the potential of Information and Communication Technologies (ICTs) in order to improve the quality of their e-services to the citizens and increase their openness,
  • to strengthen the online trust by providing trainings and awareness raising through a network of civil society organisations promoting digital literacy, skills and inclusion at regional, national and local level,
  • to increase the visibility of issues related to Digital Agenda within civil society and media,
  • to increase the citizen demand for quality e-services through training and awareness raising by the civil society organisations.

The project is co-funded by European Union and Estonian Ministry of Foreign Affairs from the funds of development cooperation and humanitarian aid.

What do we do?
  • Research of state of e-government development & digital literacy in targeted countries.
  • Creation of a CSO Network for the Digital Agenda for the Western Balkans.
  • Capacity building of CSOs and media using suite of trainings.
  • Awarding small grants to 30 CSOs for promoting and advancing the Digital Agenda.
  • Supporting citizens and vulnerable groups to use the existing public e-services.
What do we want to achieve?
  • Advanced Digital Agenda through network of 30 civil society organisations from the Western Balkans supported by a Small Grants Scheme implementing concrete initiatives.
  • Published research on the state of e-government in the five countries.
  • Formed 15 local e-gov support centres run by civil society organisations’  network members.
  • Improved skills of civil society organisations and media professionals at local level to recognize and tackle challenges related to the Digital Agenda.
  • Increased use of e-government services by citizens in targeted areas.
  • Enhanced dialogue between CSOs and governmental institutions for inclusive citizen-centred Digital Agenda by providing recommendations for improvement of e-government services, via developed and disseminated evidence-based research.