A study of the readiness for the digitalisation of local services for demobilised war veterans in communities of Zhytomyr and Vinnytsia regions

The aim is to conduct a comprehensive analysis of the state of local services provided to demobilised war veterans by local communities in the Zhytomyr and Vinnytsia regions, to assess the institutional, technical, and
procedural capacity of communities, and to determine the level of readiness for the digitisation of such services.

Geographical coverage and structure of the study

The study covered 99 local communities across two regions: 25 urban, 34 settlement, and 40 rural. This distribution refl ects the actual structure of local self-government. It enables an analysis of the specifics of service provision, accounting for typological diff erences among communities in terms of size, resource capacity, and levels of technical infrastructure.

Research methodology: mixed approach

The study uses a mixed-methods approach, combining quantitative and qualitative methods for data collection and analysis.

The study was conducted as part of the project «Development of Digital Municipal Services for Demobilised Veterans in Ukraine» implemented by the non-governmental organisation e-Governance Academy with fi nancial support from the Estonian Centre for International Development.