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The role of the e-Governance Academy in the development of Tartu’s inclusive budget has been very important. It’s more than possible that it would never have happened without their involvement – they were the first ‘messenger’ who came to us. Kristina Reinsalu provided a comprehensive overview of the scenarios in use elsewhere in the world, assisted us in finding the right one for us and was of help as well when we came in for criticism following the pilot project. But working together we held our nerve, learned every lesson there was to learn from that first year and pushed ahead.