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Understand the status and future directions of e-Governance

We empower central and local government decision makers to lead
digital transformation programmes to create smart, sustainable
and effective e-Government, e-Democracy and
Cyber Security solutions.

Over the past 16 years we have worked with over 200 organisations in 130 countries.
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Wherever I look, I see how technology is transforming our world for the better. Estonia is contributing to this progress by sharing its experience with countries in this region and beyond. Furthermore, UNDP helped fund Estonia’s E-Governance Academy that is working around the globe to promote the advantages of ICTs for governance and citizen engagement. Secretary-General’s Ban Ki-moon public lecture at Tallinn University in 2013.
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Estonia has realized the possibilities of having a connected and integrated system that is efficient and effective. Being able to collect, analyze and act on real-time data is key for making informed decisions. Estonia’s citizens are some of the best-connected in the world, which gives them access to information that can help improve their lives. During my visit I was most impressed by their public/private partnerships – at UNICEF, we are always exploring new ways of working with the private sector to use data to help children. Read more in Christopher Fabian's blog here.
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We have to keep adding chapters to the success story of Estonia’s e-state, contributing to the understanding of the digitalised society and to analysing the problems and opportunities it presents. Championing this cause is the e-Governance Academy, which as a centre is shaping a new way of thinking in terms of how society as a whole is changing in the digital age. Speaking at the conference marking the 10th anniversary of the e-Governance Academy
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The Estonian Center of Eastern Partnership appreciated the opportunity to cooperate with the e-Governance Academy in organising the e-Partnership Conference which united priorities important to both of us – the digital field and the Eastern Partnership. The overview, which was compiled as a basis for the inaugural conference, provided an adequate and comprehensive analysis of the cyber security and e-democracy situation in the Eastern Partnership countries. I would especially like to highlight the competencies and methodological approach of e-Governance Academy's experts in creating the situation review which included dozens of interviews with high-level experts and decisionmakers, based on which the data were systemized and analyzed. Moreover, I particularly value the recommendations that were emphasized in the overview and which act as a map to further develop the digital field in the Eastern Partnership countries.
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Our study visit to the e-Governance Academy was a really impressive experience. We learned how Estonia managed to build a citizen-centric government that works for the people and this was an enormous take away for us. In the 21st century, citizens need to be at the center of government planning and they have to come first. So, a national ID database has to be the hub for all of public services. X-Road facilitates the sharing of information between databases. Citizens only have to provide information once and without fear of losing their information ownership rights. Sometimes we tend to overthink before taking action and one of Estonia’s great lessons to us is that they often take action first and then legislation catches up. From a strategic perspective, Estonia did not always pursue a top-down planned strategy. Innovators had enough room to experiment and learn from mistakes. This was instructive for us because we now understand that e-governance is not a straight line, we need to give ourselves room to try, to learn, to make mistakes, to grow and to allow our own strategies to emerge and not just have everything pre-planned.  
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Everybody talks about Estonian digital revolution and we had to come here to see with our own eyes how things are working in the governance world in Estonia to educate ourselves. I'm amazed by the essential use of technology in daily life and in governance. It is like fresh air - available for everybody and everywhere. I also liked that the basic governance systems were really simple. Make things simple and they work - this is the main take away from our study tour.
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We thank e-Governance Academy for crucial consultation in implementing the X-Road based and full-functioning interoperability solution Nam-Road, and hope that Namibia will be a good example to follow for other African countries.
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We have had a fantastic experience during this week in Estonia. We were very impressed that the entire architecture of Estonia's e-governance could be demonstrated at a single point i.e. the e-Governance Academy. The government of Estonia has demonstrated a high-level of commitment to cooperation through the e-Governance Academy by allowing us to learn from the Estonian experience in such transparent and generous way. Our experience shows that international cooperation doesn’t have to be a painful experience.
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During our study tour in Estonia, we witnessed how technology can enhance good governance, while spearheading economic growth and social development. Technology can help with transparency and contribute to the fight against corruption. We observed this, and how all of it can be achieved, during our visit to Estonia. All the experts were very open, forthcoming and hospitable. Overall, it was brilliant, and we enjoyed our stay.
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The study tour was a very enriching experience. I was really impressed with how all the systems interact with each other in Estonia, not only in healthcare but in all the areas involving citizens. Also, I think it is very positive that the individual citizen can access his/her own government records. We are also looking forward to connect all of Panama’s healthcare systems - both public and private. This will foster communication between different doctors and hospitals and reduce costs for the government and the patient by not duplicating analyses and tests. I will encourage my colleagues to organize our own study tour to e-Governance Academy Estonia as soon as possible. One thing is to hear about the system from a stage or in a meeting, but to see it in person, interact, and to listen and ask questions directly from the experts is something entirely different.
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e-Governance Academy was very flexible and cooperative during the EU Twinning project. EGA mediated experts with up-to-date knowledge, who introduced us European best practices in e-governance development and stakeholder involvement. Furthermore, DEA also received useful consultation to amend Georgia’s e-governance laws according to European Union’s legislation. Twinning proved to be a successful combination of Estonian experts' knowledge with Georgian beneficiary’s readiness to adopt e-government strategic, legal and interoperability frameworks compatible with EU systems.  
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The most important thing for us in our e-governance study tour was learning all about the Estonian experience in developing their integrated e-government architecture named X-road and all the related aspects including data collection, data protection, cyber security and the legal framework. Right now, the Indian government is designing its own national interoperability architecture and all the inputs from this study trip have been extremely useful.
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The role of the e-Governance Academy in the development of Tartu’s inclusive budget has been very important. It’s more than possible that it would never have happened without their involvement – they were the first ‘messenger’ who came to us. Kristina Reinsalu provided a comprehensive overview of the scenarios in use elsewhere in the world, assisted us in finding the right one for us and was of help as well when we came in for criticism following the pilot project. But working together we held our nerve, learned every lesson there was to learn from that first year and pushed ahead.
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I am thoroughly impressed with the e-Governance Academy, their operations and personnel.  I don't believe I have ever worked with more efficient, smooth running, and innovative company such as this one.
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The critical thing I have learned from Estonia and e-Governance Academy is that the X-Road gives people authority over their own data and this empowers citizens.
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The one week I spent on my e-Governance Academy study visit, I witnessed what I thought was impossible. I now know how to offer more comprehensive services to our own citizens back home. My other great appreciation for Estonia is their reasoning for doing things. It is not only about making things easier for the government to access data or to offer services, it's about what's best for people. One of their other significant approaches is empowering citizens to support the process. I have noticed that in Estonia, it is all about participation and bringing citizens on board. This is the Estonian government's way of respecting citizens' thoughts and ideas. It's a powerful thing.
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I am a firm believer that e-government is crucial to us achieving fiscal sustainability and transparency in our region. Already, the government of Estonia and e-Governance Academy are helping the Cayman Islands government and the government of Jamaica to achieve this goal of e-government on e-government platforms.  
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In an ever-changing world Estonia sets the example of creating a society where the government supports its citizens and entrepreneurs with the most modern and efficient services. The e-Governance Academy brings leadership, ICT and new ways of democracy together. They are mainly responsible for an open government where transparency, effectiveness and change are the foundation of a healthy society that is at the beginning of a prosperous future. Estonia shows that a small country can achieve big results with the right mindset and true innovation is always welcomed here.
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e-Governance is the future and the future is today!  For the people who are actually involved in the process of e-governance development, it is extremely important to have the ability to share experience and best practices with each other.  In this regard, we are strongly tied with e-Governance Academy of Estonia and we enjoy this practice.  Their comprehensive expertise in e-Governance issues helps us to find new ways to make e-Governance a usual tool for everyday life.
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The study tour was beyond of my expectations. The study training of eGA was really informative - the content of the programme was well structured, presentations were excellent presenting us the full lifecycle of Estonian experience. Your professionalism, your passion and the programme inspired us and will lead us to make changes in our beloved country Lebanon.
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The e-Governance Academy has consistently supported open democracy, increased involvement of citizens and judicious governance. Here at Praxis we’re always happy to invite experts from the academy to join us if we’re discussing links between the information society and state governance, which are important issues to us both.
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We chose to learn from Estonia because it is very highly regarded for its digital services. Our main take always from our study visit are firstly, that we need to make sure that all citizens are registered and have a digital identity. Currently, we only have 64.1% of births and 41.9 % of deaths on our national register. A new national digital register will help our government to establish the total number of Kenyan citizens which in turn, will enable better planning and provision of public services. We will also be able to link birth registration to death registration so that a citizen’s ID account can be deactivated once she/he dies. As a result, this will help reduce instances of identity theft and fraud after people die. The second take away is that government institutions can and should share data in order to avoid data duplication.
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Estonia is just an amazing place. I think the focus on using modern tools to kind of recreate the public sector and reimagine how government and citizens interact by using technology based on radical transparency. It is just incredibly impressive, I don’t think I have seen that anywhere else in the world. The thing I'm most impressed about is how quickly and efficiently citizens can do different things securely from voting to starting a business. The fact that every citizen can log in with their unique identity and see a record of every time the government has accessed their data and why I think this is a really important piece of accountability for government.
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The eGA training course made an invaluable contribution to the development of e-government in the Kyrgyz Republic. Tunduk's team obtained excellent knowledge of building state information systems, state registries, and unified platforms for interactions between state and businesses and citizens. Also, our technical experts got very detailed insights of the X-Road that our Tunduk is based on.
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Latest News & Views

The e-governance workshop for Pacific Ocean countries
The e-governance workshop for Pacific Ocean countries

07.10.2019
Our experts Hannes Astok, Arvo Ott and Monika Lekic conducted an e-governance workshop on 1-3 October 2019 in…
Our experts Hannes Astok, Arvo Ott and Monika Lekic conducted an e-governance workshop on 1-3 October 2019 in Canberra, Australia where they shared key findings…

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President of Albania visited eGA
President of Albania visited eGA

01.10.2019
Today, October 1 2019 we had an honour to welcome the President of Albania H.E Ilir Meta in…
Today, October 1 2019 we had an honour to welcome the President of Albania H.E Ilir Meta in eGA office. eGA has 10 years long…

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People will not use electronic services unless their…
People will not use electronic services unless their data is…

30.09.2019
On September 27th, 2019, the 5th Forum for IT directors of the Ukrainian Public Sector, “Trust in Digital…
On September 27th, 2019, the 5th Forum for IT directors of the Ukrainian Public Sector, “Trust in Digital Society”, took place in Kyiv. More than…

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The 5th Forum for IT directors of Ukrainian…
The 5th Forum for IT directors of Ukrainian public sector…

25.09.2019
The 5th Forum for IT directors of Ukrainian public sector is focused on a new initiative of Ukrainian…
The 5th Forum for IT directors of Ukrainian public sector is focused on a new initiative of Ukrainian government ‘State in Smartphone’ and trust building…

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eGA has joined the Green Pledge
eGA has joined the Green Pledge

17.09.2019
TALLINN, Sep 17, 2019| 33 Estonian technology companies and organisations, including eGA have signed a Green Pledge at…
TALLINN, Sep 17, 2019| 33 Estonian technology companies and organisations, including eGA have signed a Green Pledge at Tallinn Digital Summit, promising to take their…

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Throwback to the 5th Forum for IT Directors of Ukrainian Public Sector
Throwback to the 5th Forum for IT Directors of Ukrainian…

The Forum was focused on a new initiative of Ukrainian government ‘State in Smartphone’ and trust building in digital society while developing IT systems and public e-services. The Forum was dedicated to cooperation between Ukraine and European Union in developing digital society in Ukraine. We were glad to host 300+ attendees and high-level speakers from European Union, Sweden, Estonia and Ukraine.

The forum was organised by the e-Governance Academy and the Ministry of Digital Transformation of Ukraine within the EGOV4UKRAINE project of the U-LEAD with Europe program.

The Forum was focused on a new initiative of Ukrainian government ‘State in Smartphone’ and trust building in digital society while developing IT systems and public e-services. The Forum was dedicated…

eGA in Georgia
eGA in Georgia

In 2018 e-Governance Academy helped two Georgian cities Kutaisi and Akhaltsikhe implement participatory budgeting. Here’s a short recap of the project.

In 2018 e-Governance Academy helped two Georgian cities Kutaisi and Akhaltsikhe implement participatory budgeting. Here’s a short recap of the project.

Linnar Viik: The beginning of digital transformation in Estonia
Linnar Viik: The beginning of digital transformation in Estonia

eGA Programme Director of Smart Government Linnar Viik talks about the factors that contributed to the rise of the e-state in Estonia more than 20 years ago.

eGA Programme Director of Smart Government Linnar Viik talks about the factors that contributed to the rise of the e-state in Estonia more than 20 years ago.

Andrew Keen: Staying Human in the Digital Age
Andrew Keen: Staying Human in the Digital Age

Entrepreneur and author of „How to Fix the Future“ talks about the challenges and options technology development raises for the people and governments.

Entrepreneur and author of „How to Fix the Future“ talks about the challenges and options technology development raises for the people and governments.

e-Governance Conference 2018 throwback
e-Governance Conference 2018 throwback

The conference featured 387 participants from 76 countries around the world. President of Estonia, Ms Kersti Kaljulaid shared her sharp insights into the state’s interaction with digital citizens. Ms Beth Simone Noveck, Mr Andrew Keen, Ms Guénaëlle Gault and Mr Niels Godfredsen inspired the auditorium with their keynotes. Take a look at the throwback of the event!

The conference featured 387 participants from 76 countries around the world. President of Estonia, Ms Kersti Kaljulaid shared her sharp insights into the state’s interaction with digital citizens. Ms Beth Simone Noveck,…

Speech of the President of the Estonia Kersti Kaljulaid
Speech of the President of the Estonia Kersti Kaljulaid

In the opening speech of the e-Governance Conference 2018 President of Estonia said that states cannot afford not to go digital and not to have e-government.

In the opening speech of the e-Governance Conference 2018 President of Estonia said that states cannot afford not to go digital and not to have e-government.

Handbook "e-Governance in Practice"
Handbook "e-Governance in Practice"

e-Estonia: e-Governance in Practice (2017) is the second and updated edition of our bestselling book which was firstly published in 2016. The book provides an overview of Estonian information society, how it is structured and managed.

e-Estonia: e-Governance in Practice (2017) is the second and updated edition of our bestselling book which was firstly published in 2016. The book provides an overview of Estonian information society, how it…