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The one week I spent on my e-Governance Academy study visit, I witnessed what I thought was impossible. I now know how to offer more comprehensive services to our own citizens back home. My other great appreciation for Estonia is their reasoning for doing things. It is not only about making things easier for the government to access data or to offer services, it’s about what’s best for people. One of their other significant approaches is empowering citizens to support the process. I have noticed that in Estonia, it is all about participation and bringing citizens on board. This is the Estonian government’s way of respecting citizens’ thoughts and ideas. It’s a powerful thing.