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The study tour was a very enriching experience. I was really impressed with how all the systems interact with each other in Estonia, not only in healthcare but in all the areas involving citizens. Also, I think it is very positive that the individual citizen can access his/her own government records. We are also looking forward to connect all of Panama’s healthcare systems – both public and private. This will foster communication between different doctors and hospitals and reduce costs for the government and the patient by not duplicating analyses and tests.

I will encourage my colleagues to organize our own study tour to e-Governance Academy Estonia as soon as possible. One thing is to hear about the system from a stage or in a meeting, but to see it in person, interact, and to listen and ask questions directly from the experts is something entirely different.