Modernisation of Citizen Portal

The project includes the following tasks:

• Transforming the decentralised system into a unified operator service system at www.sso.am.
• Establishing an online system for the provision of public services to citizens based on the www.e-gov.am portal, enabling the direct provision of e-services to citizens and businesses without intermediaries.
• Establishing rules, standards, supporting registries, and a model for future extension and maintenance of the integrated platform for serving citizens and businesses.
• Expanding the number of state and community services delivered by operators or through the e-gov.am website.
• Creating a system to collect statistics on service usage, satisfaction, and other metrics to improve service quality.

eGA’s task is to establish the requirements and rules for the software of the citizen portal and to describe 35 e-services that could be offered via the modernised portal.