The project aims to increase the capacity of the municipal authorities in Timor-Leste to provide public services. Within the project, eGA experts will conduct a study to recommend for Timor-Leste municipalities feasible options for public service centres based on a one-stop-shop approach. The study will include the necessary policy and legal framework, and mechanisms for inter-ministerial coordination and harmonization to operationalize the service centres.
Moreover, in the feasibility study, eGA experts will define objectives, demand, budgeting, financing model of the service centres and a priority list of services that could be provided. The study will also assess the need for policy and legal framework re-adjustment and administrative simplification.
Based on the study, the municipality administrations of Timor-Leste can pilot a public service centre based on a one-stop-shop approach.