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Supporting regional entrepreneurship through the adoption of innovative technologies, incl AI in public services
The publication “Supporting Regional Entrepreneurship through the Adoption of Innovative Technologies, including AI, in Public Services” (EU Commission Project 24ES06/24DE33) offers public service developers a comprehensive and practice-oriented overview of the ecosystem required for the successful design and implementation of AI-enabled public services.
Drawing on lessons from Andalusia, Extremadura, Madrid, and Navarra in Spain, as well as North Rhine-Westphalia in Germany, the analysis demonstrates that the principal barrier to innovation in public administration is not a lack of technology. Rather, it lies in legacy of institutional design.
Within the scope of the project, the publication argues that the introduction of innovative technologies — particularly artificial intelligence (AI) — should be understood as a fundamental redesign of public administration rather than a mere upgrade of existing IT systems. The strategic vision schould be to move from a model of “digitisation,” where paper-based processes are replicated on screens, to a model of “intelligent service.” In this model, public authorities anticipate needs, automate routine compliance, reduce administrative burden, and empower users through proactive and responsive services. The architecture built today will shape the relationship between citizens and the state for years to come.
Based on a synthesis of regional expert analyses commissioned ad hoc, legal assessments and global best practices, the publication identifies three critical shifts required to realise this vision. It presents actionable recommendations that reconcile technological ambition with strict guardrails established by European values and regulations, ensuring that efficiency gains do not come at the cost of rights.
Authors: Federico Plantera, Piret Hirv
Contributors: Andres Vimb, Kalle Tomingas, Konstantyn Krupskyi, Diletta Huyskes, Mykhailo Kornieiev, Viljar Peep, Radu Serrano
This document was produced with the financial assistance of the European Union via the Technical Support Instrument and implemented by the e-Governance Academy, in cooperation with the European Commission.
The views expressed herein can in no way be taken to reflect the official opinion of the European Union.