Accessibility
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To enlarge the content, we recommend using the built-in functionality of the web browser: hold down the Ctrl key (Cmd key in OS X) and press the + or – key at the same time.
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All major operating systems include settings to increase the content displayed on the screen.
In Windows 7, you can find a program called Magnifier if you click on the “Start” menu button at the bottom left, type Magnifier (the first few letters are enough) and press Enter. A small window will open in which everything is magnified. By default, the program tracks the position of the mouse cursor. In Windows XP, you can find Magnifier by going to Start > All Programs > Accessories > Accessibility > Magnifier.
On Apple computers, to use zoom, navigate to: Apple menu > System Preferences > Accessibility (or Universal Access) > Zoom.
Piret Hirv works as the Head of the Data Management Competence Centre at the e-Governance Academy (eGA). Piret is an experienced professional specialising in digital transformation, data management, and innovative technology solutions. She focuses on applying artificial intelligence (AI) to enhance public services and drive digital advancements in the public sector.
In her current role, Piret leads initiatives to address inefficiencies in public sector systems, optimise workflows, and enable data-driven decision-making to personalise citizen services. She oversees projects that strengthen AI readiness, modernise digital infrastructure, and streamline processes within governments. Piret develops strategic roadmaps and identifies AI applications to improve public services, enhance competitiveness, and increase citizen satisfaction.
Previously, as the Manager of the Connected Health Cluster at the Science and Business Park Tehnopol, Piret spent over five years fostering innovation in health technology. She helped companies scale innovative solutions, promoted cross-border collaborations, and implemented technologies that modernised public healthcare systems. As Advisor for e-Services and Innovation at Estonia’s Ministry of Social Affairs, she was key in advancing Estonia’s digital transformation in healthcare by improving workflows through digital tools and coordinating cross-border healthcare efforts. Her contributions to the Estonian EU Presidency eHealth policy program significantly integrated cutting-edge technologies into public services.
Piret’s expertise empowers government authorities to improve public services through AI and data-driven strategies. She is committed to addressing systemic inefficiencies, enhancing resource management, and personalising services to meet citizen needs. Piret ensures AI readiness by developing strategic frameworks for municipalities, facilitating the transition toward more innovative, competitive, and citizen-centric governance.
With a background as a trained nurse and experience in the pharmaceutical industry, Piret effectively bridges the gap between technology and public service needs. She holds a master’s degree in healthcare technology and continues to deepen her knowledge in data management, AI and digital transformation at the University of Tartu. Her work remains at the forefront of digital innovation, focusing on aligning municipal objectives with EU smart city initiatives to create scalable, sustainable, and citizen-focused solutions.
Piret holds esteemed membership in various international health technology networks, where she contributes actively and is highly regarded.