Effective e-Governance: Accelerating e-Government and Digital Public Services in Bangladesh
This project initiative aims to transform Bangladesh’s public administration by integrating digital processes, building a skilled workforce, and enhancing public service accessibility and quality. The project seeks to enable a more transparent, efficient, and inclusive digital government by promoting interoperability, capacity-building, and citizen-focused services.
The project addresses three main pressing areas:
- Siloed Operations: Many government organisations operate in silos, which limits data sharing and leads to technical and policy inconsistencies.
- Digital Platform Inefficiency: Government platforms are often ineffective due to service users’ inadequate skills, limited ICT development capabilities, and a lack of awareness.
- Low Citizen Engagement: Citizens need help with barriers such as low digital literacy, limited awareness, and restricted access to digital resources, hindering their use of e-services.
The implementers will work in three goal-oriented directions to address the pressing areas:
- Government to Government (G2G): Improve digital interaction and coordination among government ministries, agencies, and departments to break down silos between government organisations and establish an integrated digital infrastructure.
- Government to Employees (G2E): Strengthen public sector employee skills for better organisational performance and public service delivery.
- Government-to-Citizens (G2C): Enhance the quality and accessibility of public services for citizens.
The e-Governance Academy implements the European Union-funded project as the lead partner and the British Council as a co-delegated partner. eGA is responsible for improving coordination and collaboration among government organisations and enhancing civil servants’ digital skills and engagement. The British Council will focus on public service provision by improving its quality and accessibility for citizens.
Goal 1: Government-to-Government (G2G): Improve digital interaction and coordination among government ministries, agencies, and departments
Within this component, the project:
- Implements an interoperability framework that enables seamless data exchange between government agencies.
- Launches the Bangladesh National Digital Architecture.
- Develops procurement rules and standards aligned with the legal and digital architecture frameworks.
- Establishes inter-ministerial coordination systems for implementing and monitoring new regulations and standards.
- Improves policy and operational coordination to bridge the digital divide.
- Updates Digital Government Masterplan by refining high-level political messages and knowledge development to support the transformation.
Goal 2: Government-to-Employees (G2E): Strengthen public sector employee skills for better organisational performance and public service delivery.
Within this component, the project
- Develops digital skills and knowledge-building programs for civil servants (digital governance curricula). The programmes aim to enhance digital governance competencies, enabling informed policy development and decision-making.
- Integrates accredited digital governance curricula into public administration training.
- Develops specialised training on ICT procurement for civil servants, covering aspects like service design and business analysis.
- Defines service design and change management principles to improve service delivery.
Goal 3: Government-to-Citizens (G2C): Enhance the quality and accessibility of public services for citizens.
Within this component, the project:
- Strengthens data-sharing practices among government agencies to improve public service quality and access.
- Enhances online platforms and digital applications to ensure easier public service access, applying service design principles from G2E activities.
- Reduces the digital divide by increasing access for women, persons with disabilities, indigenous people, and vulnerable groups. To that end, inclusive access measures will be taken, such as improving internet access and redesigning services.
- Enhances citizen engagement with digital public services, focusing on accessibility and awareness by conducting awareness campaigns through TV, media, and other channels.
- Promotes digital literacy by developing public training models to increase digital literacy and create targeted learning activities for citizens.