Accessibility
On this website, it is possible to change the contrast of the content to make reading easier.
To enlarge the content, we recommend using the built-in functionality of the web browser: hold down the Ctrl key (Cmd key in OS X) and press the + or – key at the same time.
Another convenient option is to use the mouse: hold down the Ctrl key while moving the mouse scroll wheel. You can return to normal size by pressing the Ctrl and 0 keys at the same time.
All major operating systems include settings to increase the content displayed on the screen.
In Windows 7, you can find a program called Magnifier if you click on the “Start” menu button at the bottom left, type Magnifier (the first few letters are enough) and press Enter. A small window will open in which everything is magnified. By default, the program tracks the position of the mouse cursor. In Windows XP, you can find Magnifier by going to Start > All Programs > Accessories > Accessibility > Magnifier.
On Apple computers, to use zoom, navigate to: Apple menu > System Preferences > Accessibility (or Universal Access) > Zoom.
Citizen-Centric Digital Services for Armenia
The project aimed to improve public digital service development in Armenia by improving e-governance management capacity, policymaking and policy implementation and developing digital identification services (eID services) for public service delivery.
Digital identification services were integrated into the e-governance infrastructure and there was created an awareness-raising plan for the increase of e-identity take-up and usage.
Moreover, within the project eGA experts assessed the interoperability framework of Armenia and provide recommendations for e-services’ development and integration.
What did we do?
During the project, eGA experts:
- Analysed the policy development and implementation of public service delivery and drafted an implementation plan.
- Reviewed the legal framework and made recommendations for improvements.
- Conducted workshops and training programmes for the staff of government agencies.
- Created an awareness-raising strategy and monitored citizen feedback.
- Analysed the available eID services and their usage in public and private service offering processes.
- Identified potential legislation, technical, procedural, organizational, and financial barriers to eID services.
- Developed a financial model for an eID service.
- Developed a communication plan (based on public awareness survey, current situation analysis, and best practices).
- Assessed the interoperability framework.
- Developed uniform standards for public service provision.
- Optimised the front office and back office workshare.
