Digital Maturity Assessment for Three Arab States

Multiple countries
Smart Governance
Multiple countries
Smart Governance
12/2020 - 03/2023
129 618 €
Project manager
Funded by

The e-Governance Academy experts will conduct a public sector digital maturity assessment in three Arab States. The aim of the assessment is to evaluate the current digital maturity of the public sector of three states, draw general findings and offer suggestions for further activities in 12 e-government focus areas:

  • Political will and support
  • E-government coordination
  • Financing model
  • Legal framework
  • Digital databases, interoperability, secure data exchange
  • Secure digital identity and digital signature
  • Digital skills
  • Access to services, awareness-raising
  • E-participation
  • Information security
  • Telecommunications and digital infrastructure
  • International cooperation

The Digital Maturity Assessment report can be used as the foundation and inspiration for strategic national documents on digital transformation. The report also serves as an input to the Digital Landscape Assessment tool developed by the UNDP in cooperation with eGA, which helps identifying digital entry points for acceleration towards achieving Sustainable Development Goals (SDG).

In addition, the e-Governance Academy will organise 7 webinars for public officials responsible for digital transformation in Arab States. The webinars will focus on the following topics:
  • E-government ecosystem and key elements;
  • E-government organisation and digital skills;
  • National databases: digital data capturing and management;
  • Secure data exchange and interoperability solutions;
  • Digital identity for citizens and businesses;
  • Organisation of national cyber security;
  • Change management for digital transformation.
As a final step, a Regional Digital Maturity Outlook will be compiled based on digital maturity assessments carried out by the e-Governance Academy in the Arab Region.