eCitizen II

Czech Republic | Denmark | Estonia | Finland | Greece | Hungary | Ireland | Italy | Netherlands | Spain
Czech Republic | Denmark | Estonia | Finland | Greece | Hungary | Ireland | Italy | Netherlands | Spain
01/ 2010 - 12/ 2012
Project manager

Project title: Towards citizen-centered eGovernment in European cities and regions (eCitizen II)

The cooperation was designed to support European cities and regions in their joint efforts to accelerate eGovernment through exploiting established networks, gained experiences and good practices to improve interaction between citizens and public authorities, better involving citizens in local decision-making and contributing to change in operational culture and attitudes within public administrations.

As a follow-up project, eCitizen II brought added-value to interregional eGovernment cooperation focusing on sharing the accumulated knowledge, experiences, best practices, and transferring them between the more advanced and less experienced cities and regions throughout Europe. This cooperation aimed at stimulating new approaches and understanding in city and regional administrations of engaging with citizens and developing citizen-centred eServices. The project involved decision- and policy-makers, demonstrated benefits of eGovernment and the best eParticipation practices in different public sectors and identified future prospects to ensure support to further acceleration of eGovernment.

One of the main outcomes of the project is PanEuropean Best Practice Manual on eParticipation. In this tool eParticipation practitioners all over the Europe share their best practices about the eParticipation processes and tools implementation in the European cities and regions. You are welcomed to upload your own case study to share your experience with other experts.

The online manual is available at

PanEuropean Best Practice Manual on eParticipation