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Kosovo e-government implementation
Duration
September 2023 - August 2028
The project aims to support the Kosovo government’s commitment to transform its public sector into a modern, digitally savvy, efficient, and citizen‐centric administration. The draft e‐Government Strategy, officially launched in April 2023, with support from eGA experts, is a key component for the process.
e-Governance Academy focuses on three topics in this project – interoperability, capacity building and service management. The following activities are foreseen:
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Service management– Providing guidance for ICT outsourcing practices in the public sector– Assisting in compiling a service design framework– Putting together a service owner handbook
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Capacity building– Facilitating the development of an ICT capacity-building framework– Compiling a professional skill training plan in the public sector– Offering several ToT (Train-the-trainers) courses
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Interoperability– Updating the interoperability framework– Offering assistance in enhancing practical interoperability
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