Kosovo e-government implementation

The project aims to support the Kosovo government’s commitment to transform its public sector into a modern, digitally savvy, efficient, and citizen‐centric administration. The draft e‐Government Strategy, officially launched in April 2023, with support from eGA experts, is a key component for the process.

e-Governance Academy focuses on three topics in this project – interoperability, capacity building and service management. The following activities are foreseen:

• Service management
  – Providing guidance for ICT outsourcing practices in the public sector
  – Assisting in compiling a service design framework
  – Putting together a service owner handbook
• Capacity building
  – Facilitating the development of an ICT capacity-building framework
  – Compiling a professional skill training plan in the public sector
  – Offering several ToT (Train-the-trainers) courses
• Interoperability
  – Updating the interoperability framework
  – Offering assistance in enhancing practical interoperability