TAIEX Work from Home on e-Goverment and Cyber Security

The work from home initiative led by DG NEAR was designed to gain an understanding of the issues encountered with platforms and systems related to e-government and cyber security, faced by all our beneficiary and partner countries in ENPI EAST, ENPI SOUTH and IPA during the COVID-19 crises and and measures taken to mitigate these problems.

As the result, this initiative provided a snapshot of the immediate needs to assist them to be better prepared in case the same or a similar situation arises again. The results will be used to shape current and future EU assistance programs.

The analysis were based on the work from home e-government and cyber security questionnaire filled in by country representatives in June 2020. The voluntary questionnaires was disseminated among the countries of the Instrument for Pre-accession Assistance, the Eastern Partnership and the Southern Neighbourhood.

The e-government analysis included Belarus, Bosnia and Herzegovina, Georgia, Jordan, North Macedonia, Serbia and Ukraine. The cyber security included Belarus, Bosnia and Herzegovina, Georgia, Jordan, North Macedonia and Serbia.

The report provides an overview of the situation in the e-government and cyber security sector pre-crisis, describes the e-government and cyber security issues faced during the COVID-19 crisis and measures taken to mitigate these issues, addresses the remaining shortcomings in the field of e-government and cyber security and provides suggestions for possible future TAIEX interventions.

eGA experts drafted a comprehensive report that compared the above matters by region and identifying, where possible, lessons learned and best practices in the process of crisis management.