Keyword: e-Services

  Ukraine’s journey towards digital transformation has been marked by significant achievements, notably through the development and implementation of Trembita, the nation’s data exchange layer, and the Diia app. These tools have revolutionised the way citizens interact with government services, making them more efficient, transparent, and accessible. Zooming out, though, the context and circumstances within […]

Digital skills, collaborative efforts between the public and private sectors and governments are important in leading businesses into the digital era. We start the year with a strong vision and a focus on Europe, in light of the recently published DigitalEurope 2030 report. And we do so with Raido Lember, former CEO of the National […]

Whether in population management, or more specific business processes and use cases, we can’t stress enough the significance of digital data quality. Because tidy registries equate to informed decision-making, and the possibility to build powerful tools and solutions on top of them. In this episode of the Digital Government Podcast, we expand on how ensuring […]

Times of digital love, those we live in – as Daft Punk stated too. Practically, the entire supply chain of romance has somehow been impacted by societal digital transformation. Instant messaging, dating apps. So why not take online as well all the boring bureaucratic steps that would lead to the “yes, I do”. A podcast […]

  E-governance practitioners well know that the implementation of digital tools is essential, to enhance the provision and reach of public services. This applies across domains, from the most specific in user base to the more generalist ones. But innovation gains even further relevance when services matter to the entire population at large when it […]

Not just talks and panels, at the upcoming 2023 e-Governance Conference. As always, we didn’t forget about the practical side of things – workshops. One of them will focus on the design of public digital services. Designing and re-imagining public services takes effort and knowledge, but it becomes less intimidating when expert show how much […]

Sweden is perhaps one of those countries that, in international rankings on government and digitalization, you sort of expect to do well – and indeed, so they do. Estonia figures among them as well, and we regularly see the interest this draws in understanding how development takes place, where, what’s next.  To take us there, […]

  The title of this blog & podcast may sound like a paradox, but there is much, much more to it. In this episode of the Digital Government Podcast, we return to the Asian islands – southeast in the continent – to address public service development in Timor-Leste. Piret Saartee, a Senior Expert on Smart […]

  Another year has passed. Another year in which e-Governance Academy has been involved in digital transformation projects worldwide. Most might have expected calmer waters after exiting the emergency situation of the COVID-19 pandemic. Instead, with 2022 came a number of events that saw our experts at the centre of the international scene. Executive Director […]

Based on essentially all wiki facts and general information, Brazil and Estonia could not be more different. Geographically, culturally, and socially. And still, as we luckily very often saw happen in the past years, these too have a joint meeting point – digital transformation. Interest in Estonia’s digital journey remains constant among policy and changemakers from the […]

Digital citizens in a digital Europe? We are not quite there yet, but significant steps forward have been made in recent years with eIDAS. And progress doesn’t stop at the borders of political Europe, as a bilateral agreement between the Union and Ukraine is set to enhance the mutual recognition of trust services. We hear […]

  Our interviews with Chief Information Officers continue, and after Siim Sikkut (former CIO of Estonia) and Barry Lowry (CIO of Ireland), we are excited to feature Yolanda Martinez on this podcast episode. Martinez held the national CIO and Digital Strategy Coordination posts in Mexico for a total of six years – five for the […]

Let’s face it – we are more used to talk about the results achieved through digital transformation, its success stories and business cases, rather than drawbacks or failures. Despite, in any case, a growing trend of re-humanizing digitalization processes, with private change-makers and CIOs increasingly talking about drawbacks and lessons learnt too. But some needs […]

  Implementing new technology, both in the public and private sectors, is often regarded as a matter of developing products and services. In addition to code itself, design thinking has recently come to play an important role in identifying users’ needs and process challenges. But some argue that tech is not just a product – […]

  This year’s e-Governance Conference has been a key moment of observation and learning to walk the path of digital transformation. Plenty of interesting sessions and contents for all tastes – from AI to cyber-resilience, to digital sovereignty and proactive services. For one session, though, we went for the helicopter view (quite literally). How does […]

The wait could not have been faster. Just one week to go to e-Governance Conference 2022, to discuss resilient and seamless governance with high-level government representatives, experts, and academics. So let us do the honours with an introduction, and a look forward, from Estonia. Luukas Ilves, freshly appointed Chief Information Officer of the Government of […]

  For this episode of the Digital Government Podcast, we figuratively fly with our microphones to Africa. Specifically, to Kenya and Nigeria – where winners of the first Africa D4D Journalism Competition are based. 175 journalists from 35 countries participated, signalling a great response to the call submissions made by the African Union – European […]

  Perhaps one of the strongest displays of resistance is, also, to ensure that what should be working in normal times does so as well during exceptional circumstances. This is of course a euphemism, referring to what Ukraine is undergoing with Russian forces on its territory. In this episode of the Digital Government Podcast, we […]