Webinar on digital skills and services in EU countries


On April 12-13, the webinar “Digital Skills and Promotion of Electronic Services in EU Countries” took place with the aim to present the best world practices to participants from Kyrgyzstan.



The webinar was organized by the EU Twinning project “Support to Digitalisation Agenda in Kyrgyzstan” with the support of the Ministry of Digital Development of the Kyrgyz Republic.

The seminar participants learned via the examples of Estonia and Italy how governments develop the digital skills of civil servants in order to ensure digital transformation.

The first day of the workshop was dedicated to the Estonian experience.

Kristi Kivilo, Head of the IT Skills Department of the Estonian Ministry of Economic Affairs and Communications, made a presentation on the experience and best practices of her country which is one of the most digitalised in the world.

Tatjana Portnova, Service Channel Development Manager of the Estonian Department of Transport, spoke about how government agencies influence their customers to give preference to digital services. She presented the structure and functions of her department and demonstrated how Estonians order and receive services online.


View Tatjana Portnova’s presentation


On the second day of the workshop, participants learned about the common European approaches to developing digital skills and services.

Graziella Testaceni, Project Manager and Curriculum Developer at the CSI-Piemonte Centre in Italy, compared different EU countries and showed links to the websites that allow assessing the level of digital development. She also described how Italy is raising citizens’ awareness of digital services and orienting them towards the use of national digital services.


View the presentation of Graziella Testaceni


The Twinning project “Support to Digitalisation Agenda in Kyrgyzstan” is funded by the European Union in the amount of 2 million euro and implemented in 2021-2023 by a consortium led by the e-Governance Academy (Estonia) with the participation of HAUS (Finland), CSI-Piemonte (Italy) and the Ministry of Digital Development of the Kyrgyz Republic.