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Veterans in Zhytomyr and Vinnytsia

Development of digital municipal services for demobilised veterans in Ukraine

Duration May 2025 - April 2026

Supporting those who defended their country means ensuring they can access services quickly, fairly, and with dignity. This project focuses on developing user-friendly and accessible digital municipal services for demobilised veteransin Ukraine, beginning with the Zhytomyr and Vinnytsia regions.

Local governments are on the frontline of providing public services, yet Ukrainian veterans often face complex procedures and long waiting times. By introducing digital solutions, municipalities can improve efficiency, transparency, and accessibility, ensuring that veterans receive the support they deserve while reducing administrative burdens.

What the project will deliver

  • Digitalisation of services – analysis and reengineering of up to three key municipal services for veterans, making them available online.
  • Integration with state systems – linking local services with the State Register of Veterans and other institutions to enable seamless data exchange.
  • Capacity building – training local officials to manage and deliver digital services effectively.
  • Policy input – developing recommendations to improve legislation and regulatory frameworks for veteran services.
  • Awareness raising – creating information materials to ensure veterans know about and can use new services.

The project will enhance municipalities’ ability to deliver essential digital services, strengthen cooperation between local authorities and the national government, and serve as a scalable model for other Ukrainian regions. Most importantly, it will make daily life simpler for thousands of veterans and their families.



Country
Ukraine
Keywords
Capacity building Digital services Interoperability Legal framework
Project manager
Budget
250 000€
Status
Ongoing
Funded by
ESTDEV
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