The main aim of the project “Citizen Effectiveness Audit of Public Services Provided by Local Government” was to empower local communities and non-government organizations within 20 municipalities of the Małopolskie Region to develop standards for public services provided by public offices, and for their subsequent scrutiny.
In order to achieve the aim of the project, a review of public services was conducted in selected offices along with an analysis with the use of Activity Based Costing (ABC) of how selected services are realized. The ABC method was adapted to the specifics of public administration and a public services cost calculator will be created, with which the adequacy of such costs was verified in selected public offices throughout the Małopolskie Region. A methodology of civic dialogue and electronic discussion environment was created.
The „Network monitoring effectiveness of public services”, encompassing members of local community and non-governmental organizations was launched; a number of dissemination actions were taken to promote results of the project.