Strengthening the Efficiency of IDDEEA

Bosnia and Herzegovina
Governance and Engagement
Bosnia and Herzegovina
Governance and Engagement
November 2013 - May 2015
Project manager

The project contributed to a reformed, efficient, transparent and service-oriented Public Administration in Bosnia and Herzegovina. The project’s mechanism towards this goal was the enhancement of the technical and human capacities of the Agency for Identification Documents, Registers and Data Exchange of Bosnia and Herzegovina (IDDEEA).

The project was divided into three components:

  • Component 1: Improvement of logical and physical Information Technology security;
  • Component 2: Improvement of IT experts skills;
  • Component 3: Education of primary and secondary users of the IDDEEA information system.

Estonian experts from the e-Governance Academy and the Estonian Ministry of the Interior implemented project Component 3.