Strengthening the Efficiency of IDDEEA

The overall objective of the project is to contribute to a reformed, efficient, transparent and service-oriented Public Administration in Bosnia and Herzegovina. The project’s mechanism towards this goal is the enhancement of the technical and human capacities of the Agency for Identification Documents, Registers and Data Exchange of Bosnia and Herzegovina (IDDEEA).

The project is divided into three components:

  • Component 1: Improvement of logical and physical Information Technology security;
  • Component 2: Improvement of IT experts skills;
  • Component 3: Education of primary and secondary users of the IDDEEA information system.

Estonian experts from the e-Governance Academy and the Estonian Ministry of the Interior are implementing project Component 3.


Bosnia and Herzegovina


Smart Governance


November 2013 - May 2015

Project Manager

Monika Lekić


CSI Piemonte
Estonian Ministry of the Interior