Accessibility
On this website, it is possible to change the contrast of the content to make reading easier.
To enlarge the content, we recommend using the built-in functionality of the web browser: hold down the Ctrl key (Cmd key in OS X) and press the + or – key at the same time.
Another convenient option is to use the mouse: hold down the Ctrl key while moving the mouse scroll wheel. You can return to normal size by pressing the Ctrl and 0 keys at the same time.
All major operating systems include settings to increase the content displayed on the screen.
In Windows 7, you can find a program called Magnifier if you click on the “Start” menu button at the bottom left, type Magnifier (the first few letters are enough) and press Enter. A small window will open in which everything is magnified. By default, the program tracks the position of the mouse cursor. In Windows XP, you can find Magnifier by going to Start > All Programs > Accessories > Accessibility > Magnifier.
On Apple computers, to use zoom, navigate to: Apple menu > System Preferences > Accessibility (or Universal Access) > Zoom.
Supporting digital skills and capacity building
Successful digital transformation depends on people as much as technology. Building digital skills and institutional capacity is essential to ensure that strategies are effectively implemented at all levels of government.
The e-Governance Academy (eGA) supports governments in developing the knowledge, skills, and mindset needed to drive and sustain digital transformation. This includes fostering a culture of innovation and enabling the responsible use of emerging technologies, including artificial intelligence (AI).
Our approach focuses on two key areas that must go hand in hand:
- Public sector digital skills – strengthening the capabilities of civil servants and IT professionals to design, implement, and manage digital services.
- Digital skills for citizens and stakeholders – empowering end-users to confidently access and benefit from digital public services.
By addressing both institutional capacity and user readiness, eGA helps governments maximise the impact of digitalisation and ensure inclusive, sustainable outcomes.
What we provide
eGA provides practical support to turn strategies into real impact:
- Implementation support – supporting the delivery of policy and framework documents, roadmaps, and action plans
- Competency frameworks – developing job descriptions and skills frameworks for digital roles
- Learning and development programmes – designing curricula, including cyber hygiene and AI capacity building
- Training of Trainers (ToT) – enabling institutions to scale knowledge and skills internally
- Community training programmes – piloting digital skills initiatives for wider audiences
- Awareness campaigns – designing media literacy, cyber hygiene, and AI awareness campaigns
