Accessibility
On this website, it is possible to change the contrast of the content to make reading easier.
To enlarge the content, we recommend using the built-in functionality of the web browser: hold down the Ctrl key (Cmd key in OS X) and press the + or – key at the same time.
Another convenient option is to use the mouse: hold down the Ctrl key while moving the mouse scroll wheel. You can return to normal size by pressing the Ctrl and 0 keys at the same time.
All major operating systems include settings to increase the content displayed on the screen.
In Windows 7, you can find a program called Magnifier if you click on the “Start” menu button at the bottom left, type Magnifier (the first few letters are enough) and press Enter. A small window will open in which everything is magnified. By default, the program tracks the position of the mouse cursor. In Windows XP, you can find Magnifier by going to Start > All Programs > Accessories > Accessibility > Magnifier.
On Apple computers, to use zoom, navigate to: Apple menu > System Preferences > Accessibility (or Universal Access) > Zoom.
Developing service management frameworks

A well-defined public service management policy and framework empowers countries to establish the principles, rules, and guidelines that govern functioning and citizen-centric public service design, development, and provision. By ensuring clear and transparent processes, accountability, and citizen-centric service delivery, we support improving digital public service delivery outcomes, trust, and sustainable service development.
eGA’s experts in digital public service design, development, management, and governance deliver tailored solutions aligned with client objectives. We implement best practices by engaging stakeholders and utilizing proven approaches for meaningful impact on policies and frameworks.
What we provide
eGA’s support for the developing public service management framework includes the following:
- Analysis of current situation and stakeholder engagement
- Policy and framework development
- Toolbox development
- Performance measuring and evaluating systems development
- Capacity building
- Change management and project communication