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Developing service management frameworks

Public Service Management Policy and Framework Development

A well-defined public service management policy and framework empowers countries to establish the principles, rules, and guidelines that govern functioning and citizen-centric public service design, development, and provision. By ensuring clear and transparent processes, accountability, and citizen-centric service delivery, we support improving digital public service delivery outcomes, trust, and sustainable service development.

eGA’s experts in digital public service design, development, management, and governance deliver tailored solutions aligned with client objectives. We implement best practices by engaging stakeholders and utilizing proven approaches for meaningful impact on policies and frameworks.

What we provide

eGA’s support for the developing public service management framework includes the following:

  • Analysis of current situation and stakeholder engagement
  • Policy and framework development
  • Toolbox development
  • Performance measuring and evaluating systems development
  • Capacity building
  • Change management and project communication

Interested in cooperation? Contact us!