For the purpose, eGA took on the implementation of two key components of any efficient public administration. First, the data exchange platform Trembita enables interoperability across state agencies and registries. Secondly, the creation of information system Vulyk allows local Administrative Service Centres (ASCs) to increase tenfold their performance in public service delivery for citizens.
16 state administrative agencies are currently connected to Trembita, with two of them already engaging in the data exchange. As for Vulyk, it has been successfully implemented in 26 ASCs to date, but it is set for roll out to more than 400 ASCs in the next year.
The process, of course, was not a walk in the park. “We had to ensure a level of compatibility between organisation processes that would enforce cross-agency electronic interactions. But interoperability can be achieved only through the coordinated effort of different actors – executives processing information, lawyers resolving regulatory issues, technical experts developing the right solutions,” Mari Pedak warns.
The name Trembita comes from a national music instrument that was used to gather people together.
Trembita, indeed, provides a unified response to these problems. Developed by Estonian company Cybernetica and based on its UXP technology, Trembita is an improved version of the Estonian X-Road. Government organisations and databases can communicate there under the same rules, and exchange data and information in a truly interoperable and secure environment.
With the two solutions in place, Ukraine moves a step closer the next e-governance success story.
A second necessity was to automate the activities performed by local ASCs. In many respects, these offices are the outposts of the state on the territory, from large cities to smaller villages. They are the face of the government on a smaller scale, the point of interaction between the state and the citizen for the provision of public services. “The information system Vulyk was deployed for the purpose, dramatically simplifying and automating core processes of ASCs for service delivery,” Pedak says.