U-LEAD support project EGOV4UKRAINE

Smart Governance
Smart Governance
11/2016 - 06/2021
9 381 649 €
Project manager



Funded by

The project will improve the public service delivery in the Ukrainian local governments by developing and implementing comprehensive and efficient ICT architecture, information systems and administrative services.

The expected result is to support up to 600 administrative service centres to live up to the expectation of the citizens of Ukraine till the end of the project.

The project is part of Ukraine’s decentralisation programme for more transparent and accountable governance and supports activities financed by U-LEAD with Europe programme. It is financed by EU and its member states Denmark, Estonia, Germany, Poland, Sweden and Slovenia. The programme runs from 2016 – 2021.



The specific objectives are:

  • To develop comprehensive and efficient ICT architecture to support the decentralised public service delivery in the local governments.
  • To develop information systems, supporting data exchange and service delivery by electronic channels, both in ASCs (administrative service centre) and self-service online channels. The key systems are:
    • Governmental interoperability solution – Trembita;
    • Officials virtual working place solution – digital workplace for officials in ASCs – Vulyk.
  • To support development of the first set of administrative services, to be provided by ASC; simplification and acceleration of the administrative services by reusing data from the national registries.
  • To develop ICT skills of the public servants in ASC
  • To build capacity of the ICT professionals in the central government units to simplify and redesign administrative services processes.
  • To support networking and best practice exchanges between the ASC and local government ICT staff.
  • To support other U-LEAD project activities by ICT and electronic service delivery related standards and minimum requirements.
  • To support U-LEAD project activities by ICT and electronic service delivery related standards and minimum requirements.
  • To organise efficient stakeholders and donor coordination between the e-government related projects and activities to support Ukrainian beneficiaries and stakeholders.