Supporting Service-Oriented e-Government Interoperability

Governance and Engagement
Governance and Engagement
02/2015 - 10/2016
467 882 €
Project manager

e-Government Centre under the Government of Kyrgyz Republic

The main objective of the project was to offer better government services for citizens and businesses in Kyrgyzstan and more efficient, cooperative and transparent government by transferring Estonian know-how and experience on e-government, especially interoperability solutions development to the Kyrgyzstan Government.

The development of interoperability framework consisted of organizational, legislative, and fiscal frameworks in addition to technical architecture, enabling fast development of e-Services offered by the government.

In cooperation of Estonian and Kyrgyz experts, the interoperability framework strategy and e-government architecture document was developed, prototype of the interoperability solution named Tunduk in Kyrgyz was launched, trainings for key government stakeholders of the interoperability solution and IT staff and e-service developers were conducted and six automated e-services were piloted.

The launched e-servises were followings:

  • To check the validity of a passport for personal data. The result of the service request is the status of the passport.
  • To obtain permits according to the code of customs clearance folders.
  • To display individual accounts of organisations according to an internal Treasury identifier.
  • To display by PIN information about the debts of the taxpayer as of a certain date.
  • To display a list of passports linked to a person by the PIN.
  • To provide information whether persons are recipients of pensions and whether the payments of insurance premiums have been made (by PIN).



The project consists of two phases.

The first phase – until September 2015 – focuses on the institutional development of e-governance coordination and Interoperability Systems Management. The following tasks were conducted:

  • Development of manuals, policies, procedures for the E-Government Central Coordination Unit and Implementation Center;
  • Training seminars for government representatives about the interoperability framework and the development of secure online public services;
  • Support the drafting of the Action Plan for implementation interoperability framework.

The tasks (Sept 2015 – Oct 2016) in the second phase were the following:

  • Finalizing the Interoperability Framework Strategy and eGovernment Architecture documents;
  • Procuring and installing training equipment to enable the e-Government laboratory to conduct technical trainings for key people from the technical staff;
  • Providing training seminars for key government stakeholders on the technical, legal, organizational issues of the interoperability solution;
  • Integrating three to four government databases and piloting/testing the interoperability solution with six e-services and making the necessary customizations;
  • Providing technical assistance and training seminars to key stakeholders through a series of key tasks and testing of pilot services;
  • Awareness-raising among officials from other government institutions about the opportunities provided by the interoperability solution to develop secure online public services.

The e-Government team will be able to manage future technical integration and solve technical problems that arise. Through this phase, the Central Coordination Unit and Implementation Center will ensure the establishment of sufficient institutional e-Government architecture – structure, skills, equipment – on which future e-services can be developed and provided.


Video “Tunduk to relief provision of e-services in Kyrgyzstan” in Russian


Kyrgyzstan National Broadcasts’s reportage about Estonian e-services