Public administration reform in Moldova

The project supports the central government institutions of the Republic of Moldova in building more transparent, accountable, and effective public administration as part of the country’s EU accession process. By combining practical expertise with peer-to-peer cooperation with EU Member State institutions, the project helps strengthen the capacity of Moldova’s public administration to plan and implement reforms, manage its people and deliver better public services.

The project is implemented by HAUS (Lead Partner) and eGA in close collaboration with the State Chancellery of the Republic of Moldova.

The project focuses on three connected areas:

• Stronger public administration reform

The project strengthens the implementation, coordination and monitoring of public administration reform. It supports the better use of analysis, monitoring, and evaluation, and of transparency mechanisms, helping public authorities make evidence-based decisions and keep reforms on track.

Outcome: Stronger implementation, coordination and monitoring of public administration reform.

• Modern human resource management

The project supports fairer and more consistent recruitment, career development, and pay practices, helping public institutions attract, develop, and retain skilled staff. To achieve that, the project supports the practical implementation of human resource management reforms to build a more professional and capable civil service. To achieve this, the project reviews the Human Resource Strategy, pilots an enhanced Career Development Framework, and supports the advancement of remuneration reform. Activities include a feasibility study, user needs assessment, system design and development, pilot implementation, nationwide rollout, and training for public officials to ensure effective adoption.

Outcome: Improved human resource management policies and practices in the public administration.

• Digital HR management and better public services

The project supports the development of a digital and user-friendly human resources management system that simplifies workforce management processes, increases transparency and enables more efficient management of personnel data. It also helps three executive agencies to strengthen service delivery by making public services more responsive to the needs of people and businesses.

Outcome: Advanced digital human resource management and improved user-oriented public service delivery.

Expected Results

The project helps strengthen the capacity of Moldova’s public administration through:

• A stronger PAR policy framework
  A comprehensive analysis of Moldova’s Public Administration Reform (PAR) sector has been completed, and key strategic and policy documents have been reviewed and updated as needed.
• Better monitoring, evaluation and transparency
  Public administration reform monitoring, analysis and evaluation are strengthened, including the pilot testing of new criteria-based approaches to support evidence-based decision-making.
• Modern human resource management
  The public administration reform Human Resource Strategy and action plan are reviewed, the Career Development Framework is improved and piloted, and remuneration reform is advanced.
• Digital human resource management
  A user-centred Human Resource Management Information System (HRMIS) feasibility study is completed, followed by support for the phased development and use of the system.
• Better public services
  Three executive agencies under the State Chancellery are supported in modernising their public services.