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Digitalising public services

Public Digital Services Development and Re-engineering Support

The digitalisation of public services means transforming how governments connect with citizens and businesses. By enabling access to services anytime and anywhere, it provides unparalleled convenience and ensures transparent, citizen-centred processes. Digital services save time and money for citizens, investors, companies, and governments while reducing bureaucracy and enhancing government credibility through transparent, user-centred services. By improving accessibility for all, governments foster inclusion and build trust. The ultimate outcome is a smarter, more agile public sector, one that responds effectively to the evolving demands of modern societies while fostering trust, driving innovation, and enhancing economic growth.
The e-Governance Academy`s experts possess decades of theoretical knowledge and practical experience, rooted in Estonia’s success in public service digitalisation. The team supports governments at every stage of the digitalisation process, providing comprehensive solutions and strategic advisory support.

What we provide

eGA’s support for the development and re-engineering of public digital services includes the following:

  • Analysis and Prioritisation: Identifying services ready for digitalisation and aligning with the country’s strategic priorities.
  • Service Selection: Choosing services whose digitalisation will deliver the most significant positive impact to stakeholders.
  • Understanding Existing Service Delivery: Describing the AS-IS service process and surrounding ecosystem.
  • Identifying Service Challenges and Opportunities: Defining the problem to be addressed and identifying the end-user expectations and needs.
  • Visualising the Future: Designing the TO-BE service delivery process to provide citizen-centric public services.
  • Solution Validation: Testing ideas and refining the service digitalisation process in collaboration with user groups.
  • Conduct Business Analysis: Defining business and technical requirements for digital services.
  • Implementation: Overseeing digital services’ technical development and successful deployment to ensure seamless integration and optimal performance.
  • Monitoring and Optimisation: Developing cost-effective management and monitoring systems.

Interested in cooperation? Contact us!