Accessibility
On this website, it is possible to change the contrast of the content to make reading easier.
To enlarge the content, we recommend using the built-in functionality of the web browser: hold down the Ctrl key (Cmd key in OS X) and press the + or – key at the same time.
Another convenient option is to use the mouse: hold down the Ctrl key while moving the mouse scroll wheel. You can return to normal size by pressing the Ctrl and 0 keys at the same time.
All major operating systems include settings to increase the content displayed on the screen.
In Windows 7, you can find a program called Magnifier if you click on the “Start” menu button at the bottom left, type Magnifier (the first few letters are enough) and press Enter. A small window will open in which everything is magnified. By default, the program tracks the position of the mouse cursor. In Windows XP, you can find Magnifier by going to Start > All Programs > Accessories > Accessibility > Magnifier.
On Apple computers, to use zoom, navigate to: Apple menu > System Preferences > Accessibility (or Universal Access) > Zoom.
Anne Nurmik is a Senior Expert in Service Design at the e-Governance Academy, where she supports public sector institutions and decision-makers in designing and digitalising citizen-centric services. With over 25 years of leadership experience across both public and private sectors, Anne has consistently championed service innovation, process management, and digital transformation.
From 2001 to 2008, she led the customer service division at the Estonian Health Insurance Fund, where she oversaw the digitalisation of citizens’ health insurance data and launched secure data exchange via the national X-Road platform. Between 2014 and 2020, she worked at the Estonian Road Administration (now the Transport Administration) as both Head of Customer Service and later Head of Public Services Development, driving the adoption of service design principles, developing digital services, and managing large-scale organisational transformation projects. She has also trained both Estonian public sector institutions and private companies in the areas of service design, business analysis, and process-based management.
Internationally, Anne has contributed as a project manager and senior expert to digital transformation and service design initiatives in Europe, Asia, Africa, and the Caribbean, including projects in Kosovo, Kyrgyzstan, Mongolia, Kenya, Turks and Caicos, and Timor-Leste. Her expertise spans service and process design, business process analysis, quality management systems, and organisational development.
Anne holds a Master’s degree in Public Service Design (cum laude) from the University of Tartu, Pärnu College, a Master’s in Social Sciences from the Estonian Business School, and a Bachelor’s degree in International Financial Management. She is fluent in Estonian, English, and Russian, and has passive knowledge in Finnish.
