Developing public service frameworks

Effective and citizen-centric public service provision begins with a well-defined policy and framework laying down principles, rules and guidelines. By prioritising clear processes, accountability, innovation, and citizen-centricity, we can help you drive improvements in service outcomes, build trust and enable sustainable public service development.

At eGA, our dedicated team of experts in public service management, governance and development consists of seasoned analysts and practitioners with a proven track record in Estonia and worldwide. Partner with us, and we will help you create a meaningful impact on policies and frameworks for your country to ensure citizen-centric public service provision.

What we provide

eGA’s support for the development of public service management policy and framework includes the following:

  • Community building
  • Stakeholder engagement
  • Policy and framework design for public service lifecycle management
  • Development of performance measuring and evaluating systems
  • Capacity building
  • Change management
  • Development of policy and framework monitoring systems