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3
Apr
2024
by Federico Plantera
Podcast 🎧 & blog: Good services can make the world a better place

Service design remains in focus at the e-Governance Conference – this year hosting a keynote by the former Director of Design for the UK Government, Lou Downe. The founder also of the School of Good Services, a design and consulting practice that resulted from the wide reach of their design principles, and the book ‘Good […]

19
Apr
2023
by Federico Plantera
Podcast 🎧 & blog: Digital vulnerability cannot be fixed in a boardroom

Nothing about us, without us. From foundational principle of representative democracy, to inclusive approach to service design. The journey of this quote is long and spans across centuries, but gains renewed relevance today – when digitalization is ubiquitous, and public services must be designed for all, not just the ‘most’. Margus J. Klaar is a […]

8
Jun
2022
by Federico Plantera
Podcast 🎧 & blog: Tech beyond code with a digital sociologist

  Implementing new technology, both in the public and private sectors, is often regarded as a matter of developing products and services. In addition to code itself, design thinking has recently come to play an important role in identifying users’ needs and process challenges. But some argue that tech is not just a product – […]

6
Apr
2022
by Federico Plantera
Podcast 🎧 & blog: Designing for Complex Systems

  Organizing and presenting information, as well as finding it when citizens need, must be up there in governments’ agendas. Not only because we should be able to access it in the most effective and efficient way, but also because the systems where this is stored and listed are often very complex. Perhaps overly complex? […]

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